Returns & Refunds Policy

At Caspersight, we want you to be completely happy with your purchase. If something isn’t quite right, we’re here to help.

Returns

You may return eligible items within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned with any original packaging where possible.
• Not show signs of wear, damage, or misuse.

Unfortunately, we cannot accept returns on items that have been used, washed, altered, or damaged after delivery unless they are faulty.

How to Start a Return

To request a return, please contact us through our Contact page or email our customer support team with:

• Your order number.
• Your name.
• The reason for your return.
• Photos (if your item is damaged or faulty).

We’ll provide instructions on how to return your item.

Please do not send items back without contacting us first.

Return Shipping

If you are returning an item because you’ve changed your mind, you are responsible for the return postage costs.

If your item is faulty, damaged, or you received the wrong item, we’ll cover the return shipping costs or provide an alternative solution.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the outcome.

If approved, your refund will be processed back to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to our error or a faulty product.

Exchanges

If you’d like a different size or need to exchange an item, please contact us. We’ll do our best to help, subject to stock availability.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include:

• Your order number.
• A description of the issue.
• Clear photographs of the item and packaging.

We’ll work quickly to resolve the problem by offering a replacement, exchange, or full refund where appropriate.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return unless they are faulty. Any such exclusions will be clearly stated on the product page before purchase.

Need Help?

If you have any questions about your return or refund, please contact us through our Contact page. We’re always happy to help.