Terms & Conditions

Last Updated: July 2026

Welcome to caspersight.com. These Terms & Conditions govern your use of our website and the purchase of products from Caspersight Ltd.

By accessing this website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website.

1. About Us

This website is owned and operated by Caspersight Ltd.

If you have any questions, please contact us via our Contact page or by emailing support@caspersight.com.

2. Eligibility

By placing an order, you confirm that:

• You are at least 18 years old or have permission from a parent or legal guardian.
• The information you provide is accurate and complete.
• You are legally able to enter into a binding contract.

3. Products

We make every effort to ensure product descriptions, images, colours, and sizes are as accurate as possible.

However:

• Colours may vary slightly depending on your screen or device.
• Measurements are approximate unless otherwise stated.
• Product images are for illustration purposes only.

We reserve the right to change or discontinue products without prior notice.

4. Pricing

All prices are displayed in Pounds Sterling (£) unless otherwise stated.

• Prices may change without notice.
• The price shown at checkout is the price you will pay.
• If we discover a pricing error after an order has been placed, we reserve the right to cancel the order and issue a full refund.

5. Payment

• Payment must be received before your order is dispatched.
• Payments are processed securely through trusted third-party payment providers.
• We do not store your full payment card details.

6. Order Acceptance

After placing an order, you will receive an order confirmation email. This confirms we have received your order but does not mean it has been accepted.

A contract is formed only when your order has been dispatched.

We reserve the right to refuse or cancel any order for reasons including:

• Products being unavailable.
• Payment not being authorised.
• Pricing or technical errors.
• Suspected fraud.
• Breach of these Terms & Conditions.

7. Shipping & Delivery

We aim to dispatch orders within 2 business days.

Delivery times shown on our website are estimates and cannot be guaranteed.

We are not responsible for delays caused by:

• Courier companies.
• Customs inspections.
• Severe weather.
• Postal strikes.
• Events beyond our reasonable control.

Risk in the goods passes to you once the order has been delivered to the delivery address provided.

8. International Orders

Customers outside the United Kingdom are responsible for any customs duties, import taxes, VAT, or other local charges imposed by their country.

These charges are not included in the purchase price or shipping cost unless otherwise stated.

9. Returns & Refunds

Our Returns & Refunds Policy forms part of these Terms & Conditions.

Please refer to our separate Returns & Refunds Policy for full details.

10. Faulty or Damaged Products

If your order arrives damaged or faulty, please contact us within 7 days of receiving your order.

We may request photographs to help us resolve the issue quickly.

Where appropriate, we will offer a replacement, exchange, repair, or refund in accordance with your statutory rights.

11. Intellectual Property

All content on this website, including but not limited to:

• Logos
• Graphics
• Product designs
• Images
• Videos
• Text
• Branding
• Trademarks

is owned by or licensed to Caspersight Ltd and is protected by copyright, trademark, and other intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

12. Acceptable Use

You agree not to:

• Use this website unlawfully.
• Attempt to interfere with the operation or security of the website.
• Upload malicious software or harmful code.
• Misrepresent your identity.
• Infringe the rights of others.

13. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

To the fullest extent permitted by law, Caspersight Ltd shall not be liable for:

• Indirect or consequential losses.
• Loss of profits.
• Loss of business.
• Loss of data.
• Delays beyond our reasonable control.

Our total liability for any claim relating to a product shall not exceed the amount paid for that product.

Nothing in these Terms affects your statutory rights as a consumer.

14. Privacy

Your use of this website is also governed by our:

• Privacy Notice
• Cookie Policy

Please read these documents to understand how we collect and process your personal information.

15. Website Availability

We aim to keep the website available at all times but cannot guarantee uninterrupted access.

We may suspend, withdraw, or update parts of the website without notice.

16. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war, industrial disputes, internet outages, or government action.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will always be published on this page with the updated revision date.